Who should attend?
Professionals seeking to improve themselves for enhanced business / career success
Program Details
Training Duration:
2 days (16.00 hours)
Group size:
up to 20 pax
Course Objectives
- Relate customers’ needs, expectations and choices to their persona.
- Recognise the impact of one’s professional image and persona on own organisation.
- Project a professional image and persona, particularly when delivering go-the-extra-mile service.
- Interact effectively with customers.
- Deliver customised and personalised service to create a positive customer experience.
- Escalate feedback on areas of improvement to enhance customer experience.
Team of Consultants
Jill Lowe Team is an inspirational group of award winning trainers with over 36 years of experience working with diverse industries to bring the best out of every potential.
Since 1985, Jill Lowe has run this Singapore-based brand and image company with links to Washington, London and Shanghai.
Course fee

Learner | Course fee and Funding | Company-sponsored | Self-sponsored | |
---|---|---|---|---|
SME | Non-SME | |||
Singapore Citizens (21yo to 39yo) and Permanent Residents |
Full Course Fee
SSG Training Grant Amount Payable |
430.00
-301.00 129.00 |
430.00
-215.00 215.00 |
430.00
-215.00 215.00 |
Singapore Citizens (40yo and above) |
Full Course Fee
SSG Training Grant Amount Payable |
430.00
-301.00 129.00 |
430.00
-301.00 129.00 |
430.00
-301.00 129.00 |
Non-Singapore Citizen/PR (Foreigner) |
Full Course Fee
SSG Training Grant Amount Payable |
430.00
NA 430.00 |
430.00
NA 430.00 |
430
NA 430.00 |