Service Excellence
(Level 1)
TGS-2019504432
Eligible for Claim Period: 03 Sep 2023 – 03 Sep 2025
(Eligible for SkillsFuture Mid-career Enhanced Subsidy, SkillsFuture Credit)
Training Duration: 2 days (16.00 hours)
Group size: up to 20 pax
- The purpose of sales and service in business is to create customers and keep them. So come acquire service secrets that customers love and discover the easy and fun steps to turn every difficult customer into a happy one!
Who should attend?
Professionals seeking to improve themselves for enhanced business / career success
Program Details
Training Duration:
2 days (16.00 hours)
Group size:
up to 20 pax
Course Objectives
- Relate customers’ needs, expectations and choices to their persona.
- Recognise the impact of one’s professional image and persona on own organisation.
- Project a professional image and persona, particularly when delivering go-the-extra-mile service.
- Interact effectively with customers.
- Deliver customised and personalised service to create a positive customer experience.
- Escalate feedback on areas of improvement to enhance customer experience.
Team of Consultants
Jill Lowe Team is an inspirational group of award winning trainers with over 36 years of experience working with diverse industries to bring the best out of every potential.
Since 1985, Jill Lowe has run this Singapore-based brand and image company with links to Washington, London and Shanghai.
Course fee
| Learner | Course fee and Funding | Company-sponsored | Self-sponsored | |
|---|---|---|---|---|
| SME | Non-SME | |||
| Singapore Citizens (21yo to 39yo) and Permanent Residents |
Full Course Fee
SSG Training Grant Amount Payable |
430.00
-301.00 129.00 |
430.00
-215.00 215.00 |
430.00
-215.00 215.00 |
| Singapore Citizens (40yo and above) |
Full Course Fee
SSG Training Grant Amount Payable |
430.00
-301.00 129.00 |
430.00
-301.00 129.00 |
430.00
-301.00 129.00 |
| Non-Singapore Citizen/PR (Foreigner) |
Full Course Fee
SSG Training Grant Amount Payable |
430.00
NA 430.00 |
430.00
NA 430.00 |
430
NA 430.00 |