WSQ Courses
Service Excellence
Service Excellence (Level 1)
Overview
Objectives
Course fee
Overview
TGS-2019504432
Eligible for Claim Period: 03 Sep 2023 – 03 Sep 2025
(Eligible for SkillsFuture Mid-career Enhanced Subsidy, SkillsFuture Credit)
Training Duration: 2 days (16.00 hours)
Group size: up to 20 pax
Who should attend?
Professionals seeking to improve themselves for enhanced business/career success.
Objectives
1. Relate customers’ needs, expectations and choices to their persona.
2. Recognise the impact of one’s professional image and persona on own organisation.
3. Project a professional image and persona, particularly when delivering go-the-extra-mile service.
4. Interact effectively with customers.
5. Deliver customised and personalised service to create a positive customer experience.
6. Escalate feedback on areas of improvement to enhance customer experience.
Course fee
Learner | Course fee and Funding | Company-sponsored | Self-sponsored | |
SME | Non-SME | |||
Singapore Citizens (21yo to 39yo) and Permanent Residents | Full Course Fee SSG Training Grant Amount Payable | 430.00 -301.00 129.00 | 430.00 -215.00 215.00 | 430.00 -215.00 215.00 |
Singapore Citizens (40yo and above) | Full Course Fee SSG Training Grant Amount Payable | 430.00 -301.00 129.00 | 430.00 -301.00 129.00 | 430.00 -301.00 129.00 |
Non-Singapore Citizen/PR (Foreigner) | Full Course Fee SSG Training Grant Amount Payable | 430.00 NA 430.00 | 430.00 NA 430.00 | 430 NA 430.00 |
The purpose of sales and service in business is to create customers and keep them. So come acquire service secrets that customers love and discover the easy and fun steps to turn every difficult customer into a happy one!
Set yourself apart to “Make a Difference”
Take charge of your personal and professional success today!