Service Excellence
(Level 1)

TGS-2019504432
Eligible for Claim Period: 14 Oct 2019 – 03 Sep 2023
(Eligible for SkillsFuture Mid-career Enhanced Subsidy, SkillsFuture Credit)
 

Training Duration: 2 days (16.00 hours)
Group size: up to 20 pax

  • The purpose of sales and service in business is to create customers and keep them. So come acquire service secrets that customers love and discover the easy and fun steps to turn every difficult customer into a happy one!

Register now

Enquiries:
Ms Ana
N

Who should attend?

Professionals seeking to improve themselves for enhanced business / career success

Program Details

Training Duration:
2 days (16.00 hours)

Group size:
up to 20 pax

Course Objectives

  1. Relate customers’ needs, expectations and choices to their persona.
  2. Recognise the impact of one’s professional image and persona on own organisation.
  3. Project a professional image and persona, particularly when delivering go-the-extra-mile service.
  4. Interact effectively with customers.
  5. Deliver customised and personalised service to create a positive customer experience.
  6. Escalate feedback on areas of improvement to enhance customer experience.

Team of Consultants

Jill Lowe Team is an inspirational group of award winning trainers with over 36 years of experience working with diverse industries to bring the best out of every potential.

Since 1985, Jill Lowe has run this Singapore-based brand and image company with links to Washington, London and Shanghai.

Course fee

Learner Course fee and Funding Company-sponsored Self-sponsored
SME Non-SME
Singapore Citizens (21yo to 39yo) and Permanent Residents Full Course Fee
SSG Training Grant

Amount Payable
430.00
-301.00

129.00
430.00
-215.00

215.00
430.00
-215.00

215.00
Singapore Citizens (40yo and above) Full Course Fee
SSG Training Grant

Amount Payable
430.00
-301.00

129.00
430.00
-301.00

129.00
430.00
-301.00

129.00
Non-Singapore Citizen/PR (Foreigner) Full Course Fee
SSG Training Grant

Amount Payable
430.00
NA

430.00
430.00
NA

430.00
430
NA

430.00

Are you ready for your next journey?