Service Excellence
(Level 1)

Course Content

  • Who Are We and What We Do
  • Establishing Your Attitude
  • Identifying and Addressing Customer Needs
  • Understanding When to Escalate
CRS-Q-0039881-RET
Eligible for Claim Period: 14 Oct 2019 – 03 Sep 2021
(Eligible for SkillsFuture Mid-career Enhanced Subsidy, Workfare Training Support (WTS), SkillsFuture Credit)
Service Excellence
 

Training Duration: 2 days (16.00 hours)
Group size: up to 20 pax

  • Designed to inject energy and positivity into any organisation, this interactive course presents sales and service personnel with a comprehensive framework of practical techniques for soaring customer satisfaction and superior performance and sales.
  • Service Excellence Course participants will refine their dressing styles and fine-tune their communication standards, in the process also learning reliable methods of identifying and addressing the needs of their clients with polished, personalised service.
  • Rather than leave your customers indifferent, delight each and every one of them with impeccable professional image and your human touch!

Register now

Enquiries:
Ms Anastasiia Iaroslavtceva
N

Who should attend?

Professionals seeking to improve themselves for enhanced business / career success

Program Details

Training Duration:
2 days (16.00 hours)

Group size:
up to 20 pax

Course Objectives

  1. Relate customers’ needs, expectations and choices to their persona.
  2. Recognise the impact of one’s professional image and persona on own organisation.
  3. Project a professional image and persona, particularly when delivering go-the-extra-mile service.
  4. Interact effectively with customers.
  5. Deliver customised and personalised service to create a positive customer experience.
  6. Escalate feedback on areas of improvement to enhance customer experience.

Team of Consultants

Jill Lowe Team is an inspirational group of award winning trainers with over 34 years of experience working with diverse industries to bring the best out of every potential.

Since 1985, Jill Lowe has run this Singapore-based brand and image company with links to Washington, London and Shanghai.

Course fee

Learner Course fee and Funding Company-sponsored Self-sponsored
SME Non-SME
Singapore Citizens and Permanent Residents Full Course Fee
Subsidy/Training support

Amount Payable
430.00
-387.00

43.00
430.00
-272.00

158.00
430.00
-272.00

158.00
Singapore Citizens 40 years or older Full Course Fee
Subsidy/Training support

Amount Payable
430.00
-387.00

43.00
430.00
-387.00

43.00
430.00
-387.00

43.00
Singapore Citizens 35 years or older and earning a monthly income of not more than SGD2,000 Full Course Fee
Subsidy/Training support

Amount Payable
430.00
-408.50

21.50
430.00
-408.50

21.50
430.00
-408.50

21.50
Non-Singapore Citizen/PR (Foreigner) Full Course Fee
Subsidy/Training support

Amount Payable
430.00
NA

430.00
430.00
NA

430.00
430
NA

430.00

Are you ready for your next journey?