Gearing Up for Future Ready Success

TGS-2019504430
Eligible for Claim Period: 14 Oct 2019 – 26 Aug 2023

Training Duration
2 days (16.00 hours)

Course Objectives

• Define communication and describe ways that communication can happen.
• Develop and reflect on own communication skills, including non-verbal, para-verbal and active listening.
• State barriers to communication and describe how to overcome them.
• Converse with others adeptly and mitigate precipitating factors.
• Define conflict and conflict resolution. Explain the conflict resolution process and techniques to process different types of conflicts.
• Describe types of negotiations, phases of negotiations and the skills needed for successful negotiating.
• Apply negotiation techniques and strategies to recognise mutual gain.

Full Fee* – $ 430.00
Nett Fee**  – $ 129.00

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TGS-2019504432
Eligible for Claim Period: 14 Oct 2019 – 03 Sep 2023

Training Duration
2 days (16.00 hours)

Course Objectives

• Relate customers’ needs, expectations and choices to their persona.
• Recognise the impact of one’s professional image and persona on own organisation.
• Project a professional image and persona, particularly when delivering go-the-extra-mile service.
• Interact effectively with customers.
• Deliver customised and personalised service to create a positive customer experience.
• Escalate feedback on areas of improvement to enhance customer experience.

Full Fee* – $ 430.00
Nett Fee**  – $ 129.00

* The fee shown here represents the full fee.
** The fee shown here represents the nett fee payable after SkillsFuture funding for Singapore Citizens 40 years and above.

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Training Duration
4 days (33.00 hours)

Course Objectives

• Apply effective personal brand management strategies to raise awareness.
• Develop the metrics to measure the performance of the new brand equity
• Apply proven branding theories to identify tangible and physical attributes that work wonders for successful businesses
• Drive profitability by combining unique corporate brand positions and individual brand personalities in the
  competitive marketplace.
• Establish brand and market consistency for lasting value in the international space.

Full Fee* – $ 1700.00
Nett Fee**  – $ 510.00

* The fee shown here represents the full fee.
** The fee shown here represents the nett fee payable after SkillsFuture funding for Singapore Citizens 40 years and above.

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Training Duration
3 days (23.50 hours)

Course Objectives

• Design very professional presentation content, by managing and combining topics with appropriate image
  and presentation aids.
• Analyse the target audience to match their needs to the presentation objectives, by reorganising the
  prepared topics on the spot.
• Choose the most effective and impactful delivery method with proven visual, vocal, and verbal best
  practices.
• Anticipate target audience’s reactions and respond using great engagement strategies, to close the
  communication loop with your audience for better relationships.
• Progress to the international stage eventually by building up professionalism and joy in making all kinds of
  public presentations.

Full Fee* – $ 1200.00
Nett Fee**  – $ 360.00

* The fee shown here represents the full fee.
** The fee shown here represents the nett fee payable after SkillsFuture funding for Singapore Citizens 40 years and above.

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