Communicate and Relate Effectively at the Workplace
TGS-2019504430
Eligible for Claim Period: 14 Oct 2019 – 26 Aug 2023
Training Duration
2 days (16.00 hours)
Course Objectives
- Define communication and describe ways that communication can happen.
- Develop and reflect on own communication skills, including non-verbal, para-verbal and active listening.
- State barriers to communication and describe how to overcome them.
- Converse with others adeptly and mitigate precipitating factors.
- Define conflict and conflict resolution. Explain the conflict resolution process and techniques to process different types of conflicts.
- Describe types of negotiations, phases of negotiations and the skills needed for successful negotiating.
- Apply negotiation techniques and strategies to recognise mutual gain.
Full Fee* – $ 430.00
Nett Fee** – $ 129.00
Service Excellence
( Level 1 )
TGS-2019504432
Eligible for Claim Period: 14 Oct 2019 – 03 Sep 2023
Training Duration
2 days (16.00 hours)
Course Objectives
- Relate customers’ needs, expectations and choices to their persona.
- Recognise the impact of one’s professional image and persona on own organisation.
- Project a professional image and persona, particularly when delivering go-the-extra-mile service.
- Interact effectively with customers.
- Deliver customised and personalised service to create a positive customer experience.
- Escalate feedback on areas of improvement to enhance customer experience.
Full Fee* – $ 430.00
Nett Fee** – $ 129.00
* The fee shown here represents the full fee.
** The fee shown here represents the nett fee payable after SkillsFuture funding for Singapore Citizens 40 years and above.
Personal Branding to Power Up Your Business Globally
Training Duration
4 days (33.00 hours)
Course Objectives
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Apply effective personal brand management strategies to raise awareness.
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Develop the metrics to measure the performance of the new brand equity
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Apply proven branding theories to identify tangible and physical attributes that work wonders for successful businesses
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Drive profitability by combining unique corporate brand positions and individual brand personalities in thecompetitive marketplace.
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Establish brand and market consistency for lasting value in the international space.
Full Fee* – $ 1700.00
Nett Fee** – $ 510.00
* The fee shown here represents the full fee.
** The fee shown here represents the nett fee payable after SkillsFuture funding for Singapore Citizens 40 years and above.
Power of Business
Presentation – Tools for Successful Leaders
Training Duration
3 days (23.50 hours)
Course Objectives
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Design very professional presentation content, by managing and combining topics with appropriate imageand presentation aids.
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Analyse the target audience to match their needs to the presentation objectives, by reorganising theprepared topics on the spot.
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Choose the most effective and impactful delivery method with proven visual, vocal, and verbal bestpractices.
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Anticipate target audience’s reactions and respond using great engagement strategies, to close thecommunication loop with your audience for better relationships.
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Progress to the international stage eventually by building up professionalism and joy in making all kinds ofpublic presentations.
Full Fee* – $ 1200.00
Nett Fee** – $ 360.00
* The fee shown here represents the full fee.
** The fee shown here represents the nett fee payable after SkillsFuture funding for Singapore Citizens 40 years and above.